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Change Management: Leading Agile Transformational Change
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Introduction - Overview and Experience
Curriculum and Change Process Overview
The Two BIG Words of Change Management
How to Get the Most from This Course
Complete PowerPoints of the course
Let's Define "Change Management"
Types of Change - Strategic and Tactical
What is "Whole-System Design?"
Article: What is Whole System Design
Article: Transformation in Community Health Care
What Everyone Gets Wrong - Anand & Barsoux
Why Change Efforts Fail - John Kotter
Secrets Behind Success - Argenti et al.
Break Down Change Into Small Steps - Kavanaugh & Tarafdar
The Hard Side of Change
Lewin's Change Model
McKinsey's 7S Model
ADKAR Change Management Model
Socio-Technical Systems
Lessons from STS
Lean Thinking
Toyota Problem Solving and Business Process
Critical Principles of Change Management
The Psychology of Change Efforts
From Barbarians to Bureaucrats
Article: Leadership and Life Cycles
What Are the BIG Challenge & Core Values
Align Internal and External Strategy
Strategic Capability Requirements
Link Business/Performance Targets to Change
Engagement & Organization of Change Makers
Write the Design Charter
Article: How to Write Your Design Charter
Assign Design Teams
Review, Reinforce & Standardize
Assignment: Write and Present Design Charter
What Can We Change and Why?
Scanning the External Forces A
Scanning the External Forces B
Customer Interview Guide
SWOT Analysis
Assignment: External Analysis & Presentation
Reflections on Our Tools and Process
Stakeholder Culture Survey
Cause and Effect Diagrams
Map the Macro Work Process
Analyzing Your Process for Quality, Productivity, Speed and Cost
Variance Analysis
Prioritizing Improvements Customer and Cost Perspectives
Assignment: Agree on Internal Analysis and Recommendations
Social System Design
Designing Organization Structure
Of Square People and Round People
Design Symbols to Support the New Culture
Designing Scorekeeping and Motivation
Assignment: Social System Design Presentation
Maximum Engagement - Design Conferencing
The Conference Method of Engagement in Design
Optional: Assessing the Five Forms of Capital
Optional: Assessing Your Assets and Liabilities
Cost Benefit Analysis
Presentation and Dialogue with Leadership Team
Project Management of Implementation
Stage 6: Reinforce, Standardize and Improve
Introduction
Introduction - Overview and Experience
Preview
Curriculum and Change Process Overview
The Two BIG Words of Change Management
How to Get the Most from This Course
Complete PowerPoints of the course
Definitions
Let's Define "Change Management"
Types of Change - Strategic and Tactical
What is "Whole-System Design?"
Article: What is Whole System Design
Article: Transformation in Community Health Care
Research on Change Management
What Everyone Gets Wrong - Anand & Barsoux
Why Change Efforts Fail - John Kotter
Secrets Behind Success - Argenti et al.
Break Down Change Into Small Steps - Kavanaugh & Tarafdar
The Hard Side of Change
Models of Change
Lewin's Change Model
McKinsey's 7S Model
ADKAR Change Management Model
Socio-Technical Systems
Lessons from STS
Lean Thinking
Toyota Problem Solving and Business Process
Principles of Effective Change Management
Critical Principles of Change Management
Stage 1: Leading Change Efforts
The Psychology of Change Efforts
From Barbarians to Bureaucrats
Article: Leadership and Life Cycles
What Are the BIG Challenge & Core Values
Align Internal and External Strategy
Strategic Capability Requirements
Link Business/Performance Targets to Change
Engagement & Organization of Change Makers
Write the Design Charter
Article: How to Write Your Design Charter
Assign Design Teams
Review, Reinforce & Standardize
Assignment: Write and Present Design Charter
Stage 2: Stakeholder Analysis - External
What Can We Change and Why?
Scanning the External Forces A
Scanning the External Forces B
Customer Interview Guide
SWOT Analysis
Assignment: External Analysis & Presentation
Stage 3: Internal Stakeholder Analysis
Reflections on Our Tools and Process
Stakeholder Culture Survey
Cause and Effect Diagrams
Map the Macro Work Process
Analyzing Your Process for Quality, Productivity, Speed and Cost
Variance Analysis
Prioritizing Improvements Customer and Cost Perspectives
Assignment: Agree on Internal Analysis and Recommendations
Stage 4: Social System Analysis and Design
Social System Design
Designing Organization Structure
Of Square People and Round People
Design Symbols to Support the New Culture
Designing Scorekeeping and Motivation
Assignment: Social System Design Presentation
Conference Model of Maximum Engagement
Maximum Engagement - Design Conferencing
The Conference Method of Engagement in Design
Optional: Assets and Liabilities
Optional: Assessing the Five Forms of Capital
Optional: Assessing Your Assets and Liabilities
Cost/Benefit Analysis and Budget
Cost Benefit Analysis
Stage 5: Implement and Evaluate
Presentation and Dialogue with Leadership Team
Project Management of Implementation
Stage 6: Reinforce, Standardize and Improve
Stage 6: Reinforce, Standardize and Improve
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