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Giving and Receiving Feedback for Management and Leadership
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Introduction
Course Purpose and Objectives
Why it Matters - When We Fail Straight Talk
Activity - When and Why We Fail to Give Feedback
Characteristics of Great Managers
Values that Enable Feedback
Activity - How have the Values Worked for You?
A Few Laws of Feedback
How Things Can Go Wrong
Activity - Creating the Right Mindset
The Continuum of Engagement
Guidelines for Giving Feedback
A Model for Effective Feedback
Activity - Practice Giving Feedback
Setting Goals and Action Planning
Continuous Improvement and Fact-Based Feedback
Guidelines for Receiving Feedback
Activity - Practice Receiving Feedback
Summary
Introduction to Straight Talk
Introduction
Preview
Course Purpose and Objectives
Preview
Why it Matters - When We Fail Straight Talk
Preview
Activity - When and Why We Fail to Give Feedback
Characteristics and Values of Great Managers
Characteristics of Great Managers
Values that Enable Feedback
Activity - How have the Values Worked for You?
A Few Laws of Feedback
How Things Can Go Wrong
Activity - Creating the Right Mindset
Guidelines for Giving Feedback
The Continuum of Engagement
Guidelines for Giving Feedback
A Model for Effective Feedback
Activity - Practice Giving Feedback
Setting Goals and Action Planning
Continuous Improvement and Fact-Based Feedback
Receiving Feedback
Guidelines for Receiving Feedback
Activity - Practice Receiving Feedback
Summary
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