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Team Problem-Solving for Team Members and Leaders
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Introduction to Team Problem-Solving
What Will Be Covered
How to Get the Most From this Course
Quiz 1: Introduction
Lean Principles for Problem-Solving
Practice Exercise - Principles of Problem Solving
Why Brainstorming
Brainstorming Skills
The Fishbone or Cause-and-Effect Diagram
The Affinity Diagram
Quiz 2: The Skill of Brainstorming
Practice Exercise - Brainstorming
Simple Situation Analysis
Root Cause or The Five Why's?
Quiz 3: Root Cause Analysis
Introduction to PDCA Problem Solving
The Plan Phase: The Toyota Business Practice
The Do and Check Phase
The Act Phase: Standardizing Success
Quiz 4: The PDCA Problem Solving Model
Practice Exercise - PDCA
Introduction to A3 Thinking
The Steps of A3 Problem Solving
Quiz: A3 Problem Solving
Practice Exercise - A3
Analyzing Human Performance
The Hierarchy of Motivation
The System and It's Impact of Human Behavior
Situational Motivation
Practical Applications of the Behavioral System
Practical Applications to Change Individual Behavior
Practice Exercise - Solving Human Performance Problems
Recommendations
Introduction to Team Problem-Solving
Introduction to Team Problem-Solving
Preview
What Will Be Covered
Preview
How to Get the Most From this Course
Preview
Quiz 1: Introduction
Principles and Attitudes of Problem-Solving
Lean Principles for Problem-Solving
Practice Exercise - Principles of Problem Solving
Learning to Think Together - Brainstorming Skills
Why Brainstorming
Brainstorming Skills
The Fishbone or Cause-and-Effect Diagram
The Affinity Diagram
Quiz 2: The Skill of Brainstorming
Practice Exercise - Brainstorming
Root Cause Analysis
Simple Situation Analysis
Root Cause or The Five Why's?
Quiz 3: Root Cause Analysis
The Problem-Solving Models
Introduction to PDCA Problem Solving
The Plan Phase: The Toyota Business Practice
The Do and Check Phase
The Act Phase: Standardizing Success
Quiz 4: The PDCA Problem Solving Model
Practice Exercise - PDCA
Introduction to A3 Thinking
The Steps of A3 Problem Solving
Quiz: A3 Problem Solving
Practice Exercise - A3
Analyzing and Improving Human Performance
Analyzing Human Performance
The Hierarchy of Motivation
The System and It's Impact of Human Behavior
Situational Motivation
Practical Applications of the Behavioral System
Practical Applications to Change Individual Behavior
Practice Exercise - Solving Human Performance Problems
Recommendations
Recommendations
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